Here are some of the things our customers are saying:

Word of mouth is our best source of new business. Because we provide excellent customer service and make sure you get the right coverage for the best price, we ask that you tell everyone about us!

Here's just some of the feedback we've received.

One of our insured’s called with a minor problem with the Registry. We emailed Hanover and they updated the insurance information that day. When we called the insured back to confirm, he said he was "glad to have a local person. His friend just changed to **an unnamed national carrier** and is having trouble with them already. When he calls customer service, he's actually calling someone in the mid-west. They gave him an excuse that with all the companies coming from out-of-state, the Registry is bogged down and weren’t sure how long it would be to fix his problem."

Cheap premium = cheap service/coverage

“I have **never** had such lovely, attentive service as I've received from you. I greatly appreciate your professionalism delivered with friendliness and caring.

I hadn't realized before all the "ins and outs" of insurance. I can see that it is not just a matter of the lowest amount, but also of the coverage on a policy. Sometimes apparently a lower quote isn't necessarily a good thing, if it doesn't provide enough coverage! I am so glad to know these things.” – Phillipston, MA
 

"On December 18, I was involved in an accident at the intersection of Routes 140 & 70 in Boylston, MA. While the other driver (a 73 year-old Nun) was not cited, the Police Report clearly stated she was at fault for failing to yield in my right-of-way, and for not clearing the frost from her windshield. While my vehicle was insured, I did not have collision coverage, so I pursued the other driver’s insurance for resolution of my loss.

Throughout the ten-day period in which I tried to resolve this claim with Crawford & Co., (The Abodeely Agency) provided me with an understanding of the process I was going through and guidance for my interactions with the other driver’s insurance company.

On December 28, (The Abodeely Agency) left a message (with other insurance rep). Approximately one hour after leaving the message, the rep called me at home to let me know they had found their client 100% responsible and would be reimbursing me for the total loss of my vehicle.

While this experience seemed surreal at times, your calming assurance, consistent communication and follow-up affirmed that the added value I seek from an insurance agency that handles my auto and homeowner’s policies is immediately available when needed. I am confident that your organization fosters this type of “customer care” but I consider myself fortunate to have had you in my corner during this issue. I felt writing to recognize her for her effort and effectiveness was the very least I could do to show my appreciation. "
- Worcester, MA

The Abodeely Agency Makes the Milford Daily News!

Intersection has numerous crashes…
’Julie Thompson, who works at G.M. Abodeely Insurance Agency Inc. on the corner of Park and Main streets, heard the crash and rushed out to help. A former police matron, Thompson is trained as a first responder and comforted (the driver), who became panicked after the collision… Emergency responders treated (the driver) inside the insurance agency, covering her with a blanket as they brought her outside on a stretcher and loaded her into the ambulance.’

Julie later received a card from the 24-year-old driver:
‘There should be more people like you! There are no words to describe how thankful I am for your help. I don’t know what I would have done without you! Much gratitude.’ - Milford, MA
 

A new Commercial client mentioned to us that even with a college degree, she could never figure out how insurance worked. Apparently her agent for the last 20 years had never taken the time to help her understand. After our Commercial Department transferred her to our Personal Department, and after spending time reviewing her personal home and auto policies she stated, “it was like an epiphany, having Chris explain in plain English what I was covered for. I’m very happy to have all of my insurance with you and that I have 2 great agents.” She subsequently transferred her personal insurance to us as well.

Let us take care of ALL of YOUR insurance needs too!

The Abodeely Agency - One Call . . .

Letter dated June 20, 2008 - "I wanted to take this opportunity to let you know how pleased I am with the quality of customer service provided by Gary Kniskern. I have been an Abodeely customer for a few years and no matter what I need to insure, Gary is always there for me.

Gary always responds in an efficient manner and goes out of his way to make sure that I have everything I need, even if I have to ask him more than once because I have forgotten!" - Billerica, MA